Refunds & cancellation

Monthly, annual and lifetime access starts straight away, and from then on a membership payment is not refundable, including for a change of mind, except where the law requires a refund. Monthly and annual memberships can be cancelled at any time to stop future renewals. Your statutory rights are unaffected, including where the content is faulty or not as described.

Membership payments

When you buy a plan, the tick box at checkout asks for immediate access to every course and has you acknowledge that this ends your 14-day right to cancel (explained below). Once access starts, a membership payment is not refundable, including for a change of mind, except where the law requires a refund. Statutory rights are unaffected, including where the content is faulty or not as described. We do not offer a money-back guarantee, so try the free preview lessons on the course pages before you buy.

Apart from the earlier guarantee below, a membership payment is refunded only where the law requires it:

• the content is faulty or not as described, and we cannot put it right, or cannot do so within a reasonable time and without significant inconvenience to you (see “Something wrong?” below);
• a payment was taken in error, such as a duplicate charge or a charge taken after your cancellation had taken effect;
• we stop providing a monthly or annual membership before the end of a period you have already paid for, in which case we refund the part of that period you have not had. Lifetime access lasts for as long as we provide the service (see the terms of service); if it ends, you have the remedies the law gives you.

Bought your membership while we offered a 30-day money-back guarantee? You keep it: if your checkout page or your confirmation email offered it, it is yours. Email hello@acttuary.com within 30 days of your first payment and we refund, in full, the membership payments you made within those 30 days, no questions asked, to the card you paid with, within 14 days at the outside and usually the same day.

Cancelling a membership

Cancel anytime, yourself, from your account: no emails, no phone calls, no retention scripts. Cancelling stops future renewals and you keep access until the end of the period you have already paid for; no part of that period is refunded. The same screen lets you update your card and download your invoices. To change between monthly and annual, cancel your plan there and choose the new one on the pricing page once the period you have paid for ends: its checkout asks for the same consent as your first did. Lifetime access has nothing to cancel: it is one payment and never renews. Buying lifetime while a monthly or annual plan is running stops that plan renewing, and the period already paid for is not refunded.

Your statutory 14-day cooling-off right

Buying online gives you 14 days to change your mind under the Consumer Contracts Regulations 2013. For digital content that right is lost only if you consent to getting it immediately and acknowledge losing the right, which is exactly what the tick box at checkout is. So read it before you pay: once your access starts, the 14-day right has gone, and a membership payment is not refunded because you changed your mind. Your statutory rights where the content is faulty or not as described are unaffected (see “Something wrong?” below).

For a service (a CV review, a mock interview, a coaching hour) the same 14 days apply, but the rule is different: if you ask us to start (or to hold the session) inside those 14 days, you keep the right to cancel until the service has been performed, and we may charge for what we did before you cancelled. Once it has been fully performed, the right is used up. That is why both checkouts ask you to tick something rather than assuming it.

CV review

• Before we start work: full refund on request, within the 14-day period.
• Once work has started: the CV-review checkout asks you to expressly request that we begin inside the 14 days. If you then cancel part-way, we can deduct a proportionate amount for the work already done.
• After the 14 days: a cancellation is not refunded, and we deliver the review.
• Once the review is fully delivered: the statutory cancellation right has been used up. Your Consumer Rights Act rights are untouched: if the work was not done with reasonable care and skill, or not as we described it, say so and we will redo it, and if that cannot put it right we will reduce the price, up to a full refund.

Booked sessions (mock interviews and 1-1 coaching)

A session is different from a CV review because we hold an hour open for you. All times below are UK time, the same as everywhere else on the site.

• More than 24 hours before: move it yourself, free, from the link in your confirmation email. You can also cancel there: inside your 14-day cancellation period, which runs from the day you pay, we refund what you paid less a proportionate amount for any work already done, or in full if the session itself falls after those 14 days. After those 14 days a cancellation is not refunded, so move the session instead. A session booked on or before 6 October 2026 keeps the terms it was booked under: cancelled more than 24 hours ahead, it is refunded in full.
• Inside 24 hours: email hello@acttuary.com as soon as possible and we will try to move the session. If you cancel instead within your 14-day cancellation period, we refund what you paid less a proportionate amount for the work already done, as the Consumer Contracts Regulations allow. After those 14 days a cancellation is not refunded.
• No-show: if you have not joined within 15 minutes of the start time we treat the session as delivered and no refund is due. This is stated before you pay.
• If we cancel, or we fail to show up: you choose a full refund or a free rebook.
• Once the session has taken place: the statutory cancellation right is used up, because that is what you expressly asked for at checkout. Your Consumer Rights Act rights are untouched: if the session was not carried out with reasonable care and skill, or not as we described it, say so and we will put it right, and if that cannot be done we will reduce the price, up to a full refund.
• Technology failures: if our link or our connection is what stopped the session going ahead, that counts as us cancelling, and the line above applies.

We do not promise an outcome from any session, and no refund is conditional on one. What we promise is the hour, the preparation and the written feedback.

Renewals

Annual plans renew automatically and we send a reminder email before the renewal date, so you can cancel first if you do not want another year. If the renewal price changes, we will tell you before the new price is charged, which is the same rule the terms of service state. A renewal payment that has been taken is a membership payment like any other: it is not refunded, except where the law requires it. If your annual plan began on or before 6 October 2026, you keep the promise you joined under: if a renewal still catches you out, tell us promptly and we will refund it.

How to exercise a cancellation right

This is for a CV review or a booked session that has not yet been fully performed. For a membership, the 14-day right ends when your access starts, as explained above. To cancel within the 14 days, tell us in a clear statement before the period ends. Email hello@acttuary.com is enough, and sending it in time is what counts, not when we read it. You can use this wording if you want a form to copy:

To Acttuary, hello@acttuary.com: I hereby give notice that I cancel my contract for the following: [the service you bought], ordered on [date]. Name: [your name]. Email used at checkout: [your email]. Date: [today].

Something wrong?

If content or a service is faulty or not as described, statutory remedies under the Consumer Rights Act 2015 apply: repair, replacement or a repeat of the service, and where that cannot put it right, a price reduction up to a full refund. Email hello@acttuary.com and we’ll sort it.

How refunds are paid

Always back to the original payment method, through Stripe, in the currency you paid. We do not make refunds by bank transfer, and we never charge a fee to process one.